apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.
Customer Support Specialist
* Must be able to start 1/27/25
Customer Support Specialist apree health is growing! We are on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs. We are expanding our Customer Support team with new roles for full-time Customer Support Specialists.
In this role, you will help customers improve their health outcomes by assisting them in taking a proactive approach to their healthcare and utilizing their benefits effectively. This position is crucial for the success of our products and the satisfaction of our customers. It requires a strong commitment to exceptional customer service, excellent teamwork skills, and a genuine passion for supporting our members.
What you will do:
- Engage as a first point of contact with our customers through best-in-class service via various communication channels including, but not limited to, chat, inbound calls, and messaging
- Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed loop service
- Accurately and efficiently manage and document interactions in appropriate systems
- Educate and motivate health insurance plan members to facilitate utilization of healthcare benefits, participation in employer health related programs, and proactive involvement in better health outcomes
- Take an active role in assisting customers, resolving concerns, documenting communications and facilitating process improvements and customer satisfaction
What you will bring:
- Positive, professional, customer-focused mindset, excellent oral and written communication skills; oral and written mastery of the Spanish language is a plus
- Driven, tech-savvy, team player, accountable for performance, behavior and willingness to be of assistance to others in navigating complex healthcare environments
- Demonstrated success in a customer focused role, with preference given to those with a minimum of two years’ previous healthcare, health insurance, call center and/or claims experience
- High School diploma or equivalent
- Experience with Google Suite and Salesforce Service Cloud a plus
- Attention to detail and regular attendance required (40 hours per week)
- Knowledge of Salesforce Service Cloud and Google Suite is also a plus
What you will love about working at apree health:
- Fun, friendly, and unique culture – Bring your whole self to work every day!
- Medical, dental & vision insurance
- Paid time off & paid holidays
- Employer contributions for HSA accounts
- 6 weeks paid training (requires 100% attendance)
- Tuition assistance
- Opportunities for career development and advancement
- Multiple full-time (8 hr./day) shifts available within the hours of 5:45 am – 7 pm
Compensation: $20-$25/hr. & bonus eligible
