People aren’t engaging with the care they need.
Imagine feeling lost, unsupported, or misunderstood when seeking care. For many, this reality leads to higher costs, lower quality, and poor experiences.
50%
The amount of adults who skip medical care due to costs.
56 Days
The average amount of days it take to get a new family medicine appointment.
2 out of 3
emergency room visits can be addressed in a lower cost venue of care.
How we help
Real Problems, Real Solutions
Walk through real scenarios that highlight how our solutions deliver personalized support that truly makes a difference.
Mark
Age: 52
Role: systems engineer
Health Status: New colorectal cancer diagnosis detected during routine colonoscopy, preparing to begin treatment. He also manages high blood pressure and stresses from balancing health, family and work.
Challenges: Mark struggles to coordinate multiple care teams, appointments, and the financial burden of managing cancer and chronic conditions. He worries about how treatment side effects will affect his finances, job, and mental well-being.
Meet Mark: A member who needs Chronic Condition Management for cancer
Due to his high risk, Mark is assigned an RN Care Guide who reaches out via phone to help him navigate his care, book appointments, and educate on a prior authorization for new medication.
As part of his care plan, the RN Care Guide also sets up a health coaching connection visit, and an appointment with a behavioral health clinician.
The RN Guide connects with Mark through weekly phone calls to ensure his care needs are being met. They also guide him through the digital platform, showing him how to chat for support, review his benefits, and track his claims.
Rachel
Age: 37
Role: Technical Support Specialist
Health Status: Rachel is a Type 2 diabetic, with a new GLP-1 prescription. She is pre-hypertensive and struggles with anxiety related to her chronic condition and financial situation.
Challenges: Rachel delays preventive care due to cost and struggles to navigate insurance coverage. She needs education on her GLP-1 medication and a trusted care team for her health concerns.
Meet Rachel: A member who is managing conditions with apree’s clinical care teams
Rachel uses apree’s GLP-1 program for guidance on her medication, supported by diabetes educators, nutritionists, and health coaches for optimal outcomes.
Due to her diabetes diagnosis, apree’s app flags she is overdue for her annual eye exam and surfaces suggestion to book appointment.
Her health coach works with her on stress and budgeting for better financial outlook.
Jenny
Age: 45
Role: Senior Financial Analyst
Health Status: Jenny is generally healthy but hasn’t seen a primary care provider in several years. She has a family history of breast cancer and struggles to navigate healthcare in a second language.
Challenges: As a non-native English speaker, Jenny finds medical terms and insurance details confusing. Although she feels healthy, she hasn’t had a wellness visit in years, making it difficult to fully understand her health status.
Meet Jenny: A member who needs support closing gaps in care
Jenny utilizes the Spanish version of the Castlight app to search for care, look up benefits and get personalized recommendations.
Jenny messages a Care Guide through the app to clarify a question about her coverage. Since she sent her message in Spanish, the Care Guide communicates with her in her preferred language.
While messaging with Jenny, the Care Guide notes she has not had a wellness visit or mammogram in several years and offers to schedule both visits for Jenny based on her provider preferences.
Michael
Age: 40
Role: Aerospace Technician
Primary Care Physician: Yes
Health Status: Michael is at-risk for health conditions due to lack of preventative screenings, high stress at work and family responsibilities. He experiences back pain and fatigue from years of a physically demanding job.
Challenges: Michael often skips doctor visits due to work and family demands. Long hours of manual labor have strained his body, but he’s unsure how to address it or what his health benefits cover. He’s most worried about high out-of-pocket costs.
Meet Michael: A member who struggles to engage with his healthcare
Michael utilizes apree’s Vera Whole Health clinics which allows him the flexibility of virtual or in-person so he doesn’t have to take as much time off work.
His primary care physcian recommends a digital MSK solution that his union pays fully for, addressing his back pain, ability to do remotely and with no out of pocket cost.
Michael is able to chat asynchronously with a Care Guide in his off-work hours to confirm what benefits his union has available for him and his family to utilize.
Our results
Results so good, we’re willing to bet on them.
Sharing results doesn’t mean much if you can’t back them up. We offer our clients performance guarantees on things like engagement, preventative screenings, NPS and more. We are also willing to take upside and downside risk for total cost of care, proving our solution are built for value.
60%
of population engaged in programs with our navigation and advocacy.
~$34
reduction in monthly costs for members utilizing apree’s Care Guides.
67
Net promoter score across our Castlight app users.
Top 25%
Our HEDIS measures are top tier, screening for cancer, depression and more.
Our clients
20+ years delivering meaningful outcomes with our partners
We are not alone in our mission to transform healthcare. We partner with top U.S. employers, leading provider groups, and some of the country’s largest, most progressive health plans.
Our solutions in action
See our results over the past year with clients across industries, all solving for different issues.
Ready to learn how apree can help you?
Connect with us to learn how apree health can reduce costs, improve member health and simplify care.
