Clinical Training Analyst

Job Description Summary

The Clinical Training Analyst supports the education, professional development, and workflow optimization of clinical staff across the organization. This role requires a background in outpatient clinical care, training development and delivery, EMR experience, and technical skills to deliver clinical training to a wide range of health professionals throughout the organization. The Analyst works closely with clinic staff to implement training, assess learners’ skills and knowledge in a variety of areas including use of the EHR, best clinical practices, and quality and compliance, while also evaluating and fine-tuning clinical workflows to standardize and improve efficiency.

The ideal candidate will be located in either the Central or Eastern time zone.

How will you make an impact & Requirements

Position Qualifications/Essential Functions

• Design and deliver high-quality clinical education to team members

• Train employees on front and back office workflows, clinical skills, point-of-care tests, phlebotomy, and use of the NextGen application

• Evaluate, develop and fine-tune clinical workflows to standardize and improve efficiency among the care center network which includes, but is not limited to, advanced primary care, Medicare, pediatrics, et al.

• Collaborate with clinical operations leadership, quality, compliance, managed care and care center teams to review, evaluate, manage and implement enhancement requests

• Define requirements for iterative process improvement, change management, workflow implementation and optimization

• Assume ownership of, provide guidance for, and influence the direction of clinical operations care procedures, protocol and process requirements

• Create and review project deliverables, including but not limited to workflows and process models, business requirements, and business rules

• Resolve clinical workflow issues, lead sessions to get teams on board with solutions and work closely with the Project Management Office and care center teams

• Analyze workflow issues as it relates to applications and service line integrations

• Support and develop project deliverables to identify functional, system and performance requirements related to enterprise and integration projects

• Facilitate ongoing clinical workflow optimization redesign workshops with clinical teams, business units and technical partners

• Evaluate system designs for functional and integration integrity

• Create and lead pilot site project plans

• Develop expertise in the various application systems, i.e. NextGen, Care360, Curago

• Other duties as assigned

Education/Experience

• Active MA certification or Clinical licensure LPN or RN required.

• 5 years’ experience in a primary care setting preferred

• 3 years’ experience in a clinical training role preferred

• Experience working with an EMR system required (Athena and NextGen preferred)

• Skilled in basic technological troubleshooting

• Experience training both in-person and virtually

• Experience developing both written and audiovisual curriculum and training materials

• Experience utilizing various training methods in both group and one-on-one settings

• Skilled in Google Suite

• Experience collaborating with practice managers, providers and department directors

• Skills with various LMS platforms such as Articulate, Vyond, Bridge and developing eLearning materials.

• Skills in project management preferred

• Demonstrated Abilities

• Ability to use an experiential approach to training that includes connecting, listening, asking open questions, acknowledging participants and communicating clearly

• Ability to create a safe space for learning for people of all experience levels

• Ability to tailor one’s teaching style to the individuals in the room

• Ability to champion the use of technology and help staff overcome roadblocks to adoption

• Ability to champion the adoption of new clinic workflows

• Ability to disseminate information (both verbally and in writing) in a manner that is easy to absorb, in layperson’s terms

• Ability to utilize excellent interpersonal skills to build effective working relationships with both clinical team members and headquarters/administrative staff

• Ability to be adaptable and resilient in a rapidly changing, innovative work environment

• Ability to be creative and innovative in a fast-paced environment with some ambiguity and constant change

Physical Demands

• Includes full range of body motion and ability to move desks and equipment as necessary

• Manual and finger dexterity and eye-hand coordination

• Requires standing, walking and sitting for extended periods of time

• Occasionally lift and carry items up to 50 pounds

• Requires corrected vision, hearing and speech within normal ranges

• Requires up to 50% travel (both in and out of state) to care centers within the network

Compensation: $55k – $70k/annual salary (national average, premium markets may vary)