apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.
Associate Medical Director
*Internal Applicants Only*
Position Summary:
The Associate Medical Director (AMD) sets the standard of clinical excellence as a clinical leader within one of our primary-care clinics. Our AMD is the clinical leader assuring the entire clinical care team provides high quality care and an exceptional patient experience . As an AMD, you will work as a clinic dyad alongside the Practice Manager to drive clinical outcomes to promote member health and meet client performance metrics. Management of the clinic and its relationship with its client rests with the leadership of this dyad.
As an experienced healthcare leader and Provider in our clinics, you’ll partner with other health professionals to address acute, chronic, and preventive care needs as well as support patients to reach their wellness goals. As the provider integrated into the care team, you will work alongside a knowledgeable and independent allied staff as well as a whole health coach who specializes in health behavior change. Vera is proud to have created clinic teams and environments that embrace the collaborative team concept in support of providing quality care to our patients.
Clinical Quality Outcomes
AMD is responsible for clinical quality measure outcomes from the Operational Scorecard and Clinical Performance Guarantees specific to contracts. The AMD supports the Practice Manager’s responsibility for NPS, and operational process implementation.
1. Create, monitor and execute quality measure improvement plans
a. Analyze available data and use to inform change process, investigate gaps and set goals
b. Work cross departmentally with other medical, behavioral, coaching providers, COAs, clinical specialists, care coordinators to achieve goals.
c. Lead change management processes related to clinical quality
d. Facilitate team education and understanding of metrics and performance guarantees, including risks, goals and documentation processes.
Provider Management
1. Onboarding of new provider
a. Responsible for integration of the medical provider into client and site specific culture
b. Ensure early engagement in quality measure expectations
2. Performance for Medical Providers
a. Identify areas of growth and develop an action plan for improvement
b. Address areas of growth identified by audits, gaps in care, IRs, team interactions
c. Oversee provision of care and trends for provider group and address outliers (Labs, imaging, specialty referrals, EBM)
3. Annual performance reviews (side by side delivery, AMD should lead discussion, PM coordination)
Performance Management
1. Support clinical safety through demonstration of best practices, utilization of organizational processes and protocols and investigation of incident reports related to clinical issues.
2. Ensure quality care by the clinical team through implementation of clinical processes, standing orders, and documentation standards, as well as partnering with other departments as needed to evaluate, monitor or remediate any concerns.
3. Support coding processes like risk adjustment and HCC by engaging in organizational processes, providing useful feedback and engaging teams to adopt.
4. Work with HR to develop clinically oriented corrective action plans (PIPs) when needed to address safety, quality or conduct concerns related to medical providers.
5. Engage meaningfully in maintenance and/or improvement of patient experience
6. Oversee procedural competency for procedures being done within your care center.
Leadership within apree health
1. Promote and reinforce cultural alignment with the Advanced Primary Care model through example and education of team members as needed.
2. Contribute positively to connecting provider and care team members with apree health initiatives, products and annual operating plan
3. Address provider engagement, satisfaction and morale proactively and by utilizing feedback to create an action plan.
4. Vet patient complaints related to provider care and determine/perform follow up with patient, provider or client as appropriate.
5. Participate in leadership development program through ongoing reflection, discussion, education and progress towards personal leadership goals defined within the program
6. Stay up to date on standard organizational communications
Care Center Management
1. Work as an effective dyad partner with PM
2. Actively support integration of, and ensure uptake and maintenance of clinical programs (clinical pathways/guidelines, support services (coaching, behavioral health, nutrition, RN triage etc), and operational processes requiring staff buy in (huddles, pre-visit prep, use of standing orders).
3. Facilitate effective team meetings to achieve goals, in partnership with the Practice Manager
4. Provide sound clinical judgment regarding supply chain, formulary, lab issues and processes.
5. Provide clinical point of view regarding staffing needs; participate in interviews of clinical staff.
6. Maintain awareness of care center IRs that are clinically relevant and participate in investigation and mitigation as needed.
Time Allotment
1. 8 hours a week for the above outlined tasks when managing 2 – 4 care centers and 5 – 9 FTE providers.
2. Additional time for travel will be allotted per location as appropriate.
3. Additional time will be allotted as appropriate if AMD is also a supervisor in a practice partnership.
Additional Qualifications Preferred:
● Minimum 2 years with case management emphasizing wellness and health prevention, population health management, and/or increasing leadership responsibilities, preferred
● Experience in coding and documentation including Medicare Advantage and HCC if clients served
● Minimum 2 years’ computer skills, including EMR experience preferred Nex Gen.
● Team Care experience – team of people with shared care responsibility of a patient population.
Education/Experience:
● Board Certified provider MD, DO, NP or PA with family medicine, internal medicine or gerontology background.
● Minimum 1-2 years leading Team based Care
● Minimum 3-5 years’ primary care experience.
● Current, valid and unrestricted medical or ARNP/PA license and valid DEA number.
Demonstrated Attributes:
● Highly organized
● Ability to champion quality throughout the whole organization
● Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera’s staff, clients and patients.
● Team leader with strong interpersonal skills and ability to build effective working relationships throughout the clinic and all levels of the organization – Excellent verbal and written communication.
● Ability to be creative and nimble in a fast-paced environment with a certain amount of ambiguity and constant change.
● Solution-focused.
