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Regional Director of Clinic Operations
Clinical Operations • Regular- Full-Time, US-Washington- HQ
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Regional Director of Clinic Operations
Position Summary:
At Vera Whole Health, our Regional Director of Operations has accountability of the operational and administrative functions core to the success and growth of a region. This includes owning the client relationship, financial metrics, clinical outcomes and team member success in the care centers. The Regional Director of Operations will work in conjunction with the Regional Lead Provider to assure clinic and client outcomes and success metrics are achieved, including contract performance guarantees, patient and client satisfaction and clinical quality measures. The Regional Director of Operations is the accountable person to assure their clients and Practice managers are well supported. They are responsible for ensuring their care teams receive the resources and training essential to patient care and champion quality improvement and collaboration in our team-based clinical model.
Position Qualifications/Essential Functions:
• Facilitates and owns communication of mission, vision, projects, and direction of Vera Whole Health and serves as the glue that connects the field team members and the support office.
• Ability work with providers and ancillary staff to achieve high level performance in STARS and HCC Documentation
• Accountable for the overall regional performance; both bottom and top line items and client, patient, and team member engagement.
• Constructs, develops and executes key operational strategies to ensure provider, patient, employee and regulatory expectations are met and exceeded.
• Drives regional opening and onboarding of new care centers. Supports the conversion/expansion of existing service lines, care centers and clients.
• Establishes strong partnership with clients, serving as a trusted advisor and a valuable partner in optimizing the overall clinic experience. Provides strategic direction to the client on new services, projects and recommendations to achieve desired outcomes and joint business objectives.
Facilitates best practice sharing within the markets and regions. Develops and implements innovative solutions to complex clinical and business challenges.
• Promotes strong operational procedures and plans while communicating the “why” of business decisions with a positive message. Assures clear understanding and ownership of key scorecard metrics and measurements, as well as, total quality measures and initiatives
• Holds accountability of the care teams to meet targeted metrics while providing outstanding patient care. Sets realistic goals to reduce MLR and improve RAF
• Has strong understanding of and has ability to instruct, explain and improve leading indicators of success in Medicare Advantage program
• Accountable for STARS and developing the process and systems to achieve high performance in Care Centers
• Understands coding and documentation in revenue cycle for HCC, and care gap closure
• Marshals internal resources cross-departmentally to respond quickly to client requests and care center needs. Responds promptly to all client communications, including calls and emails.
• Lead and mentors the practice managers in a defined area, and assure appropriate development, training, and understanding and adherence to policies, procedures, and processes are followed in the clinics and with the employees in the clinics they support.
• Accountability of budget development and adherence for the region of clinics they support including inventory management, scheduling, payroll, patient flow etc.
• Develop, manage, and meet quarterly and annual operating objectives and budget to support overall client, clinic, and patient service objectives.
• Accountability for regulatory compliance, patient and team member safety, adherence to policy and procedures and compliance with state, local, and national standards and guidelines.
• Manage and lead projects as assigned to support departmental and organizational strategic initiatives.
• Develop and manage new clinic services and programs along with clinical leadership and other departmental teams. Implement these services and assure process improvement and adherence to policies is maintained.
• Accountable for patient experience in the company including the assessment and enhancement of workflow, resolution of patient complaints, and ensuring team member engagement to improve the
overall clinic experience.
• The Regional Director of Operations will perform the role of the practice manager in the absence of a practice manager.
Education/Experience:
• Minimum of Bachelor’s degree in either Healthcare career or administration
• 2 years experience in client management
• At least 2 years experience in value based care leadership, leading teams and driving outcomes
• At least five year’s managerial experience in health care including multi site, virtual management
• Experienced with developing, implementing, and evaluating annual and long-term operating and fiscal plans (1-to 3-year forecasted budgets)
• Experience managing and leading teams in a virtual and matrix environment.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• We require CPR certification (BLS) pre-hire.
• Documentation of TB test in the last 90 days before start-date.
• Strong computer skills including experience with MS Office suite.
Additional Qualifications Preferred:
• Certified clinical experience, RN or Advanced Practice Health Care Provider.
• Master’s degree in healthcare or Business.
Demonstrated Attributes:
• Demonstrate an understanding of and commitment to Vera Whole Health’s core values of a coach approach, esteeming to others, authenticity, adaptability, empathetic listener, resilience and innovative; practice these values in relations with internal and external customers.
• Commitment to efficient patient centered services, as well as commitment to the operating goals and philosophies of Vera Whole Health
• High personal accountability for achieving results, high energy and strong drive to develop him/herself while learning our business model
• Ability to influence leadership, including fellow directors, to help drive processes, strategies and adherence to proper business protocols
• Problem-solving and project management skills; understanding the big picture while being attentive to the details required to successfully implement and execute actionable items
• High level of personal agility; able to focus and deliver quick wins in a manner commensurate with the needs of the moment
• Agile thinker, able to quickly transform and convert opportunities into operational successes
• A self-starter, team player, excellent communicator (both written and verbal), adaptable, and critical thinker.
• Strong leadership, supervisory, and organizational skills.
• High energy level and ability to foster teamwork both in the clinics and work as part of the Vera Whole Health management team.
• Creativity, initiative, and decision-making skills.
• Must be willing to maintain a flexible work schedule including evening and occasional weekend hours.
• Works well under pressure.
Physical Demands:
• Requires looking at computer monitor/screen for extended periods of time.
• Requires repetitive motion and use of hands for computer keyboard and mouse.
• Requires sitting for extended periods of time.
• Requires travel to different clinics
• May include up to 50% travel based on location of clinics of oversite (within state and out of state).
If you reside in a state that is eligible to receive additional information about the compensation and benefits for this role, please send an email to [email protected].
Position Summary:
At Vera Whole Health, our Regional Director of Operations has accountability of the operational and administrative functions core to the success and growth of a region. This includes owning the client relationship, financial metrics, clinical outcomes and team member success in the care centers. The Regional Director of Operations will work in conjunction with the Regional Lead Provider to assure clinic and client outcomes and success metrics are achieved, including contract performance guarantees, patient and client satisfaction and clinical quality measures. The Regional Director of Operations is the accountable person to assure their clients and Practice managers are well supported. They are responsible for ensuring their care teams receive the resources and training essential to patient care and champion quality improvement and collaboration in our team-based clinical model.
Position Qualifications/Essential Functions:
• Facilitates and owns communication of mission, vision, projects, and direction of Vera Whole Health and serves as the glue that connects the field team members and the support office.
• Ability work with providers and ancillary staff to achieve high level performance in STARS and HCC Documentation
• Accountable for the overall regional performance; both bottom and top line items and client, patient, and team member engagement.
• Constructs, develops and executes key operational strategies to ensure provider, patient, employee and regulatory expectations are met and exceeded.
• Drives regional opening and onboarding of new care centers. Supports the conversion/expansion of existing service lines, care centers and clients.
• Establishes strong partnership with clients, serving as a trusted advisor and a valuable partner in optimizing the overall clinic experience. Provides strategic direction to the client on new services, projects and recommendations to achieve desired outcomes and joint business objectives.
Facilitates best practice sharing within the markets and regions. Develops and implements innovative solutions to complex clinical and business challenges.
• Promotes strong operational procedures and plans while communicating the “why” of business decisions with a positive message. Assures clear understanding and ownership of key scorecard metrics and measurements, as well as, total quality measures and initiatives
• Holds accountability of the care teams to meet targeted metrics while providing outstanding patient care. Sets realistic goals to reduce MLR and improve RAF
• Has strong understanding of and has ability to instruct, explain and improve leading indicators of success in Medicare Advantage program
• Accountable for STARS and developing the process and systems to achieve high performance in Care Centers
• Understands coding and documentation in revenue cycle for HCC, and care gap closure
• Marshals internal resources cross-departmentally to respond quickly to client requests and care center needs. Responds promptly to all client communications, including calls and emails.
• Lead and mentors the practice managers in a defined area, and assure appropriate development, training, and understanding and adherence to policies, procedures, and processes are followed in the clinics and with the employees in the clinics they support.
• Accountability of budget development and adherence for the region of clinics they support including inventory management, scheduling, payroll, patient flow etc.
• Develop, manage, and meet quarterly and annual operating objectives and budget to support overall client, clinic, and patient service objectives.
• Accountability for regulatory compliance, patient and team member safety, adherence to policy and procedures and compliance with state, local, and national standards and guidelines.
• Manage and lead projects as assigned to support departmental and organizational strategic initiatives.
• Develop and manage new clinic services and programs along with clinical leadership and other departmental teams. Implement these services and assure process improvement and adherence to policies is maintained.
• Accountable for patient experience in the company including the assessment and enhancement of workflow, resolution of patient complaints, and ensuring team member engagement to improve the
overall clinic experience.
• The Regional Director of Operations will perform the role of the practice manager in the absence of a practice manager.
Education/Experience:
• Minimum of Bachelor’s degree in either Healthcare career or administration
• 2 years experience in client management
• At least 2 years experience in value based care leadership, leading teams and driving outcomes
• At least five year’s managerial experience in health care including multi site, virtual management
• Experienced with developing, implementing, and evaluating annual and long-term operating and fiscal plans (1-to 3-year forecasted budgets)
• Experience managing and leading teams in a virtual and matrix environment.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• We require CPR certification (BLS) pre-hire.
• Documentation of TB test in the last 90 days before start-date.
• Strong computer skills including experience with MS Office suite.
Additional Qualifications Preferred:
• Certified clinical experience, RN or Advanced Practice Health Care Provider.
• Master’s degree in healthcare or Business.
Demonstrated Attributes:
• Demonstrate an understanding of and commitment to Vera Whole Health’s core values of a coach approach, esteeming to others, authenticity, adaptability, empathetic listener, resilience and innovative; practice these values in relations with internal and external customers.
• Commitment to efficient patient centered services, as well as commitment to the operating goals and philosophies of Vera Whole Health
• High personal accountability for achieving results, high energy and strong drive to develop him/herself while learning our business model
• Ability to influence leadership, including fellow directors, to help drive processes, strategies and adherence to proper business protocols
• Problem-solving and project management skills; understanding the big picture while being attentive to the details required to successfully implement and execute actionable items
• High level of personal agility; able to focus and deliver quick wins in a manner commensurate with the needs of the moment
• Agile thinker, able to quickly transform and convert opportunities into operational successes
• A self-starter, team player, excellent communicator (both written and verbal), adaptable, and critical thinker.
• Strong leadership, supervisory, and organizational skills.
• High energy level and ability to foster teamwork both in the clinics and work as part of the Vera Whole Health management team.
• Creativity, initiative, and decision-making skills.
• Must be willing to maintain a flexible work schedule including evening and occasional weekend hours.
• Works well under pressure.
Physical Demands:
• Requires looking at computer monitor/screen for extended periods of time.
• Requires repetitive motion and use of hands for computer keyboard and mouse.
• Requires sitting for extended periods of time.
• Requires travel to different clinics
• May include up to 50% travel based on location of clinics of oversite (within state and out of state).
If you reside in a state that is eligible to receive additional information about the compensation and benefits for this role, please send an email to [email protected].
Celebrating diversity and inclusion
apree health is an equal opportunity employer, committed to recruiting and employing highly qualified individuals who represent the diverse and inclusive communities in which we live. If you need accommodation for any part of the recruitment process because of a disability, please send an email to [email protected] to let us know the nature of your request.
