apree health brings together a best-in-class engagement platform with an advanced primary care model to provide a vastly better health and care experience, improve outcomes, and significantly lower the total cost of care for a population.
Clinical Workflow and Education Specialist
The Clinical Workflow and Education Specialist supports the education, professional development, and workflow optimization of clinical staff across the organization. This role requires a background in outpatient clinical care, training development and delivery, EMR experience, and technical skills to deliver clinical training to a wide range of health professionals throughout the organization.
Position Qualifications/Essential Functions
Design and deliver high-quality clinical education to team members
Train employees on front and back office workflows, clinical skills, point-of-care tests, phlebotomy, and use of the NextGen application
Evaluate, develop and fine-tune clinical workflows to standardize and improve efficiency among the care center network which includes, but is not limited to, advanced primary care, Medicare, pediatrics, et al.
Collaborate with clinical operations leadership, quality, compliance, managed care and care center teams to review, evaluate, manage and implement enhancement requests
Define requirements for iterative process improvement, change management, workflow implementation and optimization
Assume ownership of, provide guidance for, and influence the direction of clinical operations care procedures, protocol and process requirements
Create and review project deliverables, including but not limited to workflows and process models, business requirements, and business rules
Resolve clinical workflow issues, lead sessions to get teams on board with solutions and work closely with the Project Management Office and care center teams
Analyze workflow issues as it relates to applications and service line integrations
Support and develop project deliverables to identify functional, system and performance requirements related to enterprise and integration projects
Facilitate ongoing clinical workflow optimization redesign workshops with clinical teams, business units and technical partners
Evaluate system designs for functional and integration integrity
Create and lead pilot site project plans
Develop expertise in the various application systems, i.e. NextGen, Care360, Curago
Other duties as assigned
Education/Experience
Active MA certification or Clinical licensure LPN or RN required.
Minimum 5 years’ experience in a primary care setting preferred
Minimum 3 years’ experience in a clinical training role preferred
Experience working with an EMR system required (NextGen preferred)
Skilled in basic technological troubleshooting
Experience training both in-person and virtually
Experience developing both written and audiovisual curriculum and training materials
Experience utilizing various training methods in both group and one-on-one settings
Skilled in Google Suite
Experience collaborating with practice managers, providers and department directors
Skills with various LMS platforms such as Articulate, Vyond, Bridge and developing eLearning materials.
Skills in project management preferred
Demonstrated Abilities
Ability to use an experiential approach to training that includes connecting, listening, asking open questions, acknowledging participants and communicating clearly
Ability to create a safe space for learning for people of all experience levels
Ability to tailor one’s teaching style to the individuals in the room
Ability to champion the use of technology and help staff overcome roadblocks to adoption
Ability to champion the adoption of new clinic workflows
Ability to disseminate information (both verbally and in writing) in a manner that is easy to absorb, in layperson’s terms
Ability to utilize excellent interpersonal skills to build effective working relationships with both clinical team members and headquarters/administrative staff
Ability to be adaptable and resilient in a rapidly changing, innovative work environment
Ability to be creative and innovative in a fast-paced environment with some ambiguity and constant change
*Requires up to 50% travel (both in and out of state) to care centers within the network
*Live in the Central or Eastern time zone preferred
If you reside in a state that is eligible to receive additional information about the compensation and benefits for this role, please send an email to [email protected]
